Customer Support
iGaming CompanyОписание
Over the past 1.5 years, we have developed and launched our own proprietary platform for casino and sports betting, as well as a custom-built affiliate system as a standalone product to scale traffic and partner networks.
Today, we are no longer a startup, but a young, bold, and independent company: over the past year, we have grown 3x, expanded into 18+ new markets, and are preparing to launch new products and business directions in the near future.
We are expanding our team and inviting a new Customer Support Specialist to help elevate the user experience of our online entertainment service.
Requirements:
- Minimum 1 year of experience in customer support within the casino or sportsbook industry
- Excellent communication and sales skills
- High typing speed and accuracy
- English is mandatory; proficiency in any other major European language (IT, ES, FR, PL, NL, EL etc.) is a strong plus
Responsibilities:
- Respond to customer inquiries via live chat and email
- Troubleshoot and resolve account, payment, and technical issues
- Provide accurate information about our games and promotions
- Gather customer feedback and share insights with the team
- Participate in setting up and structuring processes within the customer support department
Conditions:
- Fully remote
- Shift schedule: 2/2, 12 hours per day:
Day shift: 08:00 20:00 GMT+3
Night shift: 20:00 08:00 GMT+3 - You can choose a fixed schedule or mix day and night shifts
- Rapid career growth
- No bureaucracy
- Quick decision-making
- Flexibility in work approaches
- More personal freedom, responsibility and opportunities
Hiring process:
HR Interview
Test task
Interview with the Hiring Manager
Reference check & Job Offer
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