Head of Payments (India)

Описание

Mission of the Role

India is one of the largest, fastest-changing, and most regulation-sensitive payment markets in the world .
Local regulation evolves constantly. Banks impose limits without notice. UPI rules change. PSP behavior shifts. Stability is never guaranteed.

The mission of this role is uncompromising:
ensure maximum payment coverage , high deposit success rates, and stable withdrawals in India at all times.

Your job is simple to define and hard to execute:
money must always go in and come out.

1. India Payment Methods

• UPI (PSP-based, intent and collect flows).

• Local wallets and bank transfers.

• Cards (limited use, with correct routing).

• Alternative and backup payment methods.

2. PSPs and Banks

• Onboard, manage, and rotate Indian PSPs.

• Build multi-PSP architectures for UPI .

• Control limits, caps, cut-off times, and downtime.

• Execute fast switches during blockings or degradation.

3. Performance and Stability

• UPI and wallet Approval / Success Rates .

• Minimize pending states and timeouts.

• Reduce time-to-credit and time-to-withdrawal.

• Enforce and monitor PSP SLAs.

4. Risk and Regulation

• Work closely with Risk, Fraud, and Compliance teams.

• Deep understanding of RBI constraints and grey zones .

• Balance transaction volume with long-term channel stability.

5. Operational Readiness

• Support Customer Support during payment incidents.

• Rapid hotfixes with Tech and Product teams.

• Crisis management of the entire payment stack.

• UPI Success Rate (market-competitive targets).

• Deposit Coverage (UPI + wallets).

• Uptime of payment methods.

• Time-to-Recovery after failures.

• GGR uplift driven by payment improvements.

Must-Have:

• Proven hands-on payments experience in India .

• Deep expertise in UPI (intent vs collect, limits, flows).

• Practical experience with Indian PSPs and banks.

• Background in high-risk industries (gambling, betting, crypto, etc.).

• Ability to operate under unstable and evolving regulation.

Strong Plus:

• Established relationships with Indian PSPs and banks.

• Experience scaling India from scratch.

• Proven cases of restoring payments after mass blockings.

• Technical understanding of APIs, routing, and retry logic.

• A key leadership role in one of the world s largest markets.

• Full autonomy over payments in the region.

• Direct impact on revenue and growth.

• Competitive compensation + performance-based bonuses .

• You have never worked with UPI.

• You expect stable, fully clean regulatory conditions.

• You are not ready to take full responsibility for money flows.