Head of Payments (Philippines)

Описание

Purpose of the Role

The Philippines is one of the most wallet-driven and UX-sensitive payment markets in Southeast Asia .
E-wallets dominate. Card payments are unstable. Users are highly sensitive to speed, clarity, and confirmation time . Wallet outages, bank limitations, and PSP behavior directly impact conversion.

The purpose of this role is clear:
users in the Philippines must always be able to deposit and withdraw funds using familiar local methods , quickly and transparently.

If a user in the Philippines cannot pay fast and without confusion , this is not a market issue.
It is a payments failure .

1. Philippines Payment Architecture

• Design multi-wallet / multi-PSP payment schemes.

• Build fallback scenarios for GCash or Maya outages and blockings.

• Balance UX simplicity, processing speed, and risk exposure.

2. PSPs and Banks

• Own relationships with local PSPs and aggregators.

• Rapidly rotate providers when performance degrades.

• Control limits, caps, delays, and rollbacks.

3. Performance and Stability

• Success rates across key payment methods.

• Deposit coverage across the market.

• Time-to-Credit and Time-to-Withdrawal.

• Hands-on management of pending and failed transactions.

4. Risk and Antifraud

• Work closely with Fraud and Risk teams.

• Control account and wallet blockings.

• Balance growth with long-term payment stability.

5. Operational Readiness

• Design and execute anti-crisis scenarios.

• Support Customer Support during mass payment incidents.

• Direct communication with Product and Tech teams.

• Deposit Success Rate (GCash / Maya / InstaPay).

• Deposit Coverage (% of players with at least one working method).

• Uptime of key payment methods.

• Time-to-Recovery after failures.

• GGR uplift driven by payment improvements.

Must-Have:

• Proven hands-on payments experience in the Philippines .

• Practical experience with GCash and Maya .

• Background in high-risk industries : gambling, betting, crypto.

• Strong understanding of wallet-first UX .

• Willingness and ability to operate in an unstable environment.

Strong Plus:

• Existing contacts with local PSPs.

• Broader Southeast Asia experience (Indonesia, Vietnam, Thailand).

• Proven cases of restoring payment flows after mass blockings.

• You have only worked with card payments.

• You have never operated in wallet-dominated markets.

• You avoid crisis-driven decision making.

• One of the most active and fast-moving SEA markets .

• Full autonomy over payments in the region.

• Direct impact on company revenue.

• Competitive compensation + performance bonuses .

• Minimal bureaucracy. Maximum ownership and accountability.