Head of Payments (Tajikistan)

Описание

Purpose of the Role

Tajikistan is a highly localized and operationally sensitive payment market .
Limited availability of international cards. Currency controls. Strong reliance on local bank transfers, mobile wallets, and cash-based methods.

The purpose of this role is clear:
users in Tajikistan must always be able to deposit and withdraw funds using simple, familiar local payment methods .

If a user cannot pay clearly and effortlessly , this is not a market issue.
It is a payments failure .

1. Tajikistan Payment Architecture

• Design a bank-first / wallet-first payment architecture.

• Build fallback scenarios for degradation of key banks or wallets.

• Maximize simplicity and clarity of the payment UX.

2. PSPs, Fintechs, and Banks

• Own relationships with local payment providers.

• Rapidly rotate providers when performance degrades.

• Control limits, delays, manual checks, and rollbacks.

3. Performance and Stability

• Success rates across core payment methods.

• Deposit coverage across the market.

• Time-to-Credit and Time-to-Withdrawal.

• Hands-on resolution of pending and failed transaction states.

4. Risk and Regulation

• Operate under currency control constraints.

• Work closely with Risk and Fraud teams.

• Balance growth with long-term payment stability.

5. Operational Readiness

• Design and execute anti-crisis scenarios.

• Support Customer Support during mass payment incidents.

• Direct communication with Product and Tech teams.

• Deposit Success Rate (bank transfers / wallets).

• Deposit Coverage (% of players with at least one working method).

• Uptime of key payment methods.

• Time-to-Recovery after failures.

• GGR uplift driven by payment solutions.

Must-Have:

• Proven hands-on payments experience in Tajikistan .

• Practical experience with local banks and mobile wallets .

• Strong understanding of bank-first / wallet-first UX .

• Background in high-risk industries : gambling, betting, crypto.

• Willingness and ability to operate in an unstable environment.

Strong Plus:

• Existing contacts with local banks and fintech companies.

• Experience across Central Asia (Uzbekistan, Kyrgyzstan, Kazakhstan).

• Proven cases of restoring payment flows after blockings or manual stops.

• You have only worked with card payments.

• You have no experience with local banks or agent-based networks.

• You avoid crisis-driven decision making.

• Full autonomy over payments in the region.

• Direct impact on company revenue.

• Competitive compensation + performance bonuses .

• Minimal bureaucracy. Maximum ownership and accountability.