B2B Customer Support Specialist

Описание

🌍 We're Hiring: B2B Customer Support Specialist📍 Location: Remote 💡 About UsYesim is an international eSIM provider with 7+ years of experience in delivering secure, seamless connectivity anywhere in 200 countries around the world. We specialize in fast, secure, and global connectivity through advanced eSIM mobile solutions for 3+ million active users. Our innovative app allows to manage multiple eSiMs within a single account - allowing users to effortlessly juggle several plans and share connectivity. ✨ About the RoleWe're looking for a B2B Support Specialist who will help our corporate clients resolve technical and operational issues, coordinate requests with internal teams, and maintain support documentation.Your goal is to provide high-quality and timely support to B2B clients: resolve requests, keep track of deadlines, and keep clients informed about the status of their requests. 📝 Key Responsibilities Support B2B clients via chat and email, and in online meetings when needed. Resolve technical and operational issues related to our product. Independently troubleshoot requests: gather information, reproduce errors, and investigate possible causes. Escalate confirmed bugs to the development team with a clear description, steps to reproduce, and all relevant data. Coordinate with internal teams to resolve client requests. Track request status, ensure SLA compliance, and keep clients updated on progress. Assist clients with initial product setup and technical questions during integration. Create and maintain guides, procedures, and the knowledge base. Categorize recurring requests and contribute to improving support processes. 🎥 Requirements 2+ years of experience in B2B Support. Experience working with corporate clients. Proficiency with CRM systems, admin panels, and task trackers. Ability to independently troubleshoot technical issues and write clear tickets for the development team. Basic understanding of integration processes. Ability to structure information and produce clear documentation. Russian and English at B2–C1 level are required. Will Be a Plus Experience in telecom or SaaS. Basic understanding of how mobile networks and roaming work. Experience with APIs and request-testing tools (e.g., Postman). 🤝 Soft Skills Strong communication skills. Sense of responsibility and ownership of client requests. Independence and proactivity. 🎁 Conditions Work format: Remote. Full-time. Day shift, Monday to Friday.